Topics:
What is the Virtual Shopping Cart
Shopping for collectibles on the World Wide Web has never
been easier. With our "shopping cart" technology, just point and click and the
merchandise is shipped to your door. Just like a real shopping cart, the customer
is able to add and remove items to their Virtual Shopping Cart while continuing
to browse. When the customer is done shopping (browsing), they then proceed to
the "check out counter" to purchase all of the items in their cart at one time.
Create an Account
To create an account, click on the "Log In" link that appears in the left navigation bar.
This will bring you to the Log In Screen, which gives you the option to create an account.
All of the information passed, and pages viewed, from this point forward,
is over our secure connection. Creating an account is broken into two steps:
- Enter your e-mail address.
Notes: Please enter a valid address unique to you,
only one account can be created per e-mail address.
You will need this address to Log In for future visits.
- Enter address information (billing and shipping) and create a password.
Notes: The password you will also need to Log In
for future visits.
Once the account creation is complete, the information is stored and you will be directed
to your myProfile page. Logging In will not be necessary
during this session.
Log In
You must Log In to have access to your personal information.
myProfile
You are able to access this page at any time, after you Log In.
From this page you will be able to edit all of your personal information, such as:
- Billing Address
- Shipping Address
Note: You're allowed multiple shipping addresses, but one must always be
on file.
- Credit Cards
Note: You're allowed multiple credit cards.
This page also supplies you with helpful links, such as viewing your past orders.
Add Item To Cart
When you spot the product you would like to order, look for the "Add To Cart"
button (usually within or directly below the product's information). By
clicking on this button, you will be adding the product to your shopping cart.
View Items In Cart
You are able to do this at any time by clicking on the Shopping Cart link
located in the upper right of the screen (just below today's date). This will list all of the items that
you have placed in (added to) your shopping cart. If you have made a mistake
and would like to remove an item, or change the quantity
of an item, this screen will allow you to do so. Also, this screen is the only screen that will allow
you to proceed to the check out.
Change the Quantity of an Item
Proceed to the Shopping Cart (View Cart) Screen. Identify the
item you would like to change the quantity for. Select the
current quantity in that row. This will bring you to a page where you
are able change the quantity to your desire.
Remove Item from Cart
Proceed to the Shopping Cart (View Cart) Screen. Identify the item you would like removed from
your virtual shopping cart and select "Remove" from within that same row. When selecting
this, the item will be removed, and your items listing will be refreshed reflecting
the current deletion.
Check Out
After verifying that the correct items are in your shopping cart, select "Check Out"
at the bottom of the Shopping Cart (View Cart) page. At this time, you will begin viewing pages
over a secure connection. The Check Out page will give you the opportunity to select
a shipping address, add or select a credit card, and enter in any coupon codes that you
may have.
Verify Order
After completing and/or selecting all of the information on the Check Out
page, select "Verify Order." The Verify Order page calculates and displays the final dollar total
(including any shipping costs and coupon discounts), along with the selected Shipping Address
and Credit Card. Check over this information to make sure if it's correct.
Process Order
Once "Process Order" is selected on the Verify Order page, you will be greeted by a
thank you message followed by an e-mail with additional information. The e-mail
message will contain:
- Order Number - Always refer (include) this number when asking
questions about your order.
- Contact Information - Who to contact if you have any questions
or concerns.
Log Out
Logging out is done automatically when your browser is closed. If you wish
to Log Out but not close your browser, simply click the Log Out link located
in the left navigation bar or in the top navigation bar in the myGrandma's section.
Shipping Information
All packages will be shipped within 24 business hours. Shipping costs are as
follows: $4.50 to anywhere in the continental USA, unless otherwise notied (FREE if the total order
is over $100.00).
Contact Information
If you have any concerns, or you believe there was a problem in placing your
order, just send an e-mail message to:
sales@grandmascc.com
If you're having problems with your myGrandmas account, send an e-mail
message to: mygrandmas@grandmascc.com
If you are experiencing difficulties or you have questions about the shopping
cart, send an e-mail message to:
webmaster@grandmascc.com
Oops... did you forget your password?
Instructions on having your password sent to you via e-mail are located on the Log In page.
If you still have questions or concerns, please send an e-mail to the following address:
myGrandmas@grandmascc.com.
Want to change your e-mail address?
You are unable to move (or copy) your personal information over to a new
e-mail address. Due to security issues, you must create a new account. When
you do so, please state that you're doing so in a short e-mail message and send it to:
mygrandmas@grandmascc.com
This will enable us to keep our records up to date.
See an item but it's unavailable to purchase using the Virtual Shopping Cart?
Currently, not all of the items shown on this web site are available using the Virtual Shopping Cart.
If you see an item that interests you, please call (888) 595-4726 or drop us a line at:
sales@grandmascc.com
Don't see the item you're looking for in our online listing?
As we continue to grow our online product selection, most of the items that we
carry are not listed. If you don't see an item here, please give us a call at (888) 595-4726
or drop us a line at sales@grandmascc.com
to see if we carry the product.
